All Jason products are shipped with the appropriate Owner’s Manual which includes the Trouble Shooting Guide for the product. The Trouble Shooting Guides available below are for your convenience and for current products only. If the Trouble Shooting Guide for your Jason product is not listed, contact Jason Customer Service at 800-255-5766 with the complete model number and serial number of your product.
The model and serial numbers can be located on the bath in one of these places: just above the motor on Whirlpool baths or just above the blower on AirMasseur® baths. They can also be found on the front page of the Owner’s Manual or on the original invoice. The model number is also located on the shipping container. The serial number starts with an S and is followed by a series of 5-7 numbers. All Jason baths are tracked by the serial number allowing for more effective communication and service.
If you are unsure of the type of bath you have, consult the Quick User Guide which is designed to show you how to identify what type of bath you have based on the type of manual or electronic control that is installed.