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Customer Service: 800.255.5766 Voice: 501.771.4477 Fax: 501.771.2333 Email Us

forma™ and Designer Collection Air-Whirlpool Baths

TROUBLE SHOOTING GUIDE
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.

If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766 with the bath’s Product and Serial numbers before work is started.

FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER

WARNING: Always turn off power at the main electrical service panel when servicing the bath.

Blower System of Air-Whirlpool Bath
SYMPTOMS POSSIBLE CAUSES RECOMMENDED ACTION
Blower system won’t operate.
  1. No power to air bath unit.
  2. Blower Motor is not plugged in.
  3. Keypad disconnected.
  1. Reset circuit breakers and check GFCI. Check fuses and replace if bad.
  2. Make sure plug is fully inserted into the outlet.
  3. Check and reconnect if necessary.
Blower shuts off by itself or before time elapses.
  1. Blower motor overheated and thermal protection device deactivated motor (possibly low voltage).
  2. GFCI tripped.
  1. Check that blower has sufficient ventilation, and that the intake into the blower is not blocked. Clear and allow motor to cool down. (Check service & wire size.)
  2. Refer to installer/dealer.
Circuit breaker trips repeatedly.
  1. Defective breaker.
  2. Short circuit between bath and blower breaker box.
  3. Other items are connected to the same circuit.
  1. Replace breaker.
  2. Refer to installer/dealer.
  3. Refer to installer/dealer.
Blower does not shut off.
  1. Defective keypad or timer.
  1. Refer to installer/dealer. Replace keypad or control
Air bath does not function properly while in the pulse or wave mode (Signature Edition).
  1. Blower speed setting is set too low.
  1. Change to a mid-range air speed setting before switching over to Wave or Pulse modes.
Standard Edition Purge cycle won’t operate.
  1. Purge cycle was disabled.
  1. Remove power to the bath, either by the circuit breaker or by unplugging and replugging the blower from the supply outlet.


Pump System of Air-Whirlpool Bath
SYMPTOMS POSSIBLE CAUSES RECOMMENDED ACTION
Pump system won’t start.
  1. No power to pump unit.
  2. Pump motor is not plugged in.
  3. Insufficient water.
  1. Reset circuit breakers and check GFCI. Check fuses and replace if bad.
  2. Make sure plug is fully inserted into the outlet.
  3. Check and reconnect if necessary.
Pump operates, but no air is injected into water.
  1. Air valves closed.
  2. Air line is clogged.
  1. Open air control valves.
  2. Refer to installer / dealer.
Pump operates, but water is not being pumped.
  1. Suction or discharge blocked.
  2. Suction air leak. (System usually surges.)
  1. Remove obstruction.
  2. Make sure union is tight on suction side of the pump.
Pump does not manually shutoff.
  1. Defective Keypad or Control.
  1. Refer to installer/dealer. Replace keypad or control.
Pump unions leak.
  1. Unions cracked, under-tightened, overtightened, or O-ring is not seated properly (possibly pinched).
  1. Refer to installer/dealer. Replace keypad or control.
Pump shuts off by itself before set time elapses.
  1. Pump motor overheated and thermal protection device deactivated motor. (Possibly low voltage.)
  2. GFCI tripped.
  3. Water fell below recommended level.
  1. Make sure motor air cooling vents are not blocked. Clear and allow motor to cool down. (Check service & wire size.)
  2. Refer to installer/dealer.
  3. Fill to recommended level (2” above jets).
Pump does not turn off after set time elapses.
  1. Wiring error or control problem.
  1. Refer to installer/dealer.
Pump will not turn off when water is drained from bath.
  1. Water level sensor wires or ribbon cables are shorted.
  1. Inspect all sensor wires or ribbon cables for exposed or touching wires. Check for objects touching the back of the Signature low water level sensor unit. If problem continues, replace water level sensor unit.
LED light will not operate
  1. Light bulb is loose in socket
  1. Access bulb and assure it is properly installed in socket.
 
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Jason International, Inc · 8328 MacArthur Drive · North Little Rock, AR 72118 · USA | Customer Service: 800.255.5766 · Voice: 501.771.4477 · Fax: 501.771.2333
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