Enter zip code:



 

Support

Customer Service: 800.255.5766 Voice: 501.771.4477 Fax: 501.771.2333 Email Us

forma® and Designer Collection MicroSilk® - AirMasseur® Baths

TROUBLE SHOOTING GUIDE
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.

If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766 with the bath’s Product and Serial numbers before work is started.

FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER

WARNING: Always turn off power at the main electrical service panel when servicing the bath.

MicroSilk® - AirMasseur® Bath
SYMPTOMS POSSIBLE CAUSES RECOMMENDED ACTION
Air bath system won’t operate.
  1. No power to air bath unit.
  2. Blower Motor is not plugged in.
  3. Keypad disconnected.
  1. Reset circuit breakers and check GFCI. Check fuses and replace if bad.
  2. Make sure plug is fully inserted into the outlet.
  3. Check and reconnect if necessary.
Blower shuts off by itself or before time elapses.
  1. Blower motor overheated and thermal protection device deactivated motor (possibly low voltage).
  2. GFCI tripped.
  1. Check that blower has sufficient ventilation, and that the intake into the blower is not blocked. Clear and allow motor to cool down. (Check service & wire size.)
  2. Refer to installer/dealer.
Circuit breaker trips repeatedly.
  1. Defective breaker.
  2. Short circuit between bath and blower breaker box.
  3. Other items are connected to the same circuit.
  1. Replace breaker.
  2. Refer to installer/dealer.
  3. Refer to installer/dealer.
Blower does not shut off.
  1. Defective keypad or timer.
  1. Refer to installer/dealer. Replace keypad or control
Air bath does not function properly while in the pulse or wave mode (Signature Edition).
  1. Blower speed setting is set too low.
  1. Change to a mid-range air speed setting before switching over to Wave or Pulse modes.
Standard Edition Purge cycle won’t operate.
  1. Purge cycle was disabled.
  1. Remove power to the bath, either by the circuit breaker or by unplugging and replugging the blower from the supply outlet.
LED light will not operate
  1. Light bulb is loose in socket
  1. Access bulb and assure it is properly installed


WARRANTY
Jason International, Inc. (Jason), warrants its baths to be free from defects in workmanship and materials as provided in the enclosed Warranty Statement and Warranty validation card.

The pre-addressed warranty registration card MUST be filled out by the purchaser within thirty (30) days from purchase and mailed to Jason International, Inc., in order for the limited warranty to become effective.
 
The Clean Choice New Video: Discover 5 reasons Jason Baths are the cleanest. Pure Comfort Experience a bath that is created to fit your body. QUIET DESIGN Enjoy a peaceful bathing experience.
Jason International, Inc · 8328 MacArthur Drive · North Little Rock, AR 72118 · USA | Customer Service: 800.255.5766 · Voice: 501.771.4477 · Fax: 501.771.2333
©2007 Jason International Inc. All Rights Reserved. | Disclaimer Site Map Contact Us