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Customer Service: 800.255.5766 Voice: 501.771.4477 Fax: 501.771.2333 Email Us

forma® and Designer Collection MicroSilk® AirMasseur® Baths

TROUBLE SHOOTING GUIDE
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.

If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766 with the bath’s Product and Serial numbers before work is started.

FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER

WARNING: Always turn off power at the main electrical service panel when servicing the bath.

MicroSilk®Pump System
SYMPTOMS POSSIBLE CAUSES RECOMMENDED ACTION
MicroSilk® system fails to operate.
  1. No power to the MicroSilk® unit.
  2. Motor is not plugged in.
  3. Touch Control -- insufficient water in bath.
  1. Reset circuit breakers and check GFCI. Check fuses and replace if bad.Check voltage at motor when control is on. If no voltage, the control is defective. If voltage is present, motor is defective.
  2. Make sure plug is fully inserted into the outlet.
  3. Fill bath to recommended level (4" above jets).
Pump operates, but no Micro Bubbles are injected into water.
  1. Venturi clogged.
  2. Float valve not operating
  1. Refer to installer/dealer.
  2. Refer to installer/dealer.
Pump operates, but water is not being pumped.
  1. Suction or discharge blocked.
  2. Suction air leak.(System usually surges)
  1. Remove obstruction.
  2. Make sure connection is tight on suction side of the pump.
Pump does not manually shut off.
  1. Digital or Touch Control defective.
  1. Refer to installer/dealer.
Pump shuts off by itself, or before set time elapses.
  1. Pump motor overheated and thermal protection device deactivated motor. (Possibly low voltage.)
  2. GFCI tripped.
  3. Water level fell below recommended level.
  1. Make sure motor air cooling vents are not blocked, clear and allow motor to cool down. (Check service & wire size.)
  2. Refer to installer/dealer.
  3. Fill to recommended level.
Pump does not turn off after set time elapses.
  1. Wiring error or control problem.
  1. Refer to installer/dealer
Pump will not turn off when water is drained from the bath.
  1. Water level sensor wires or ribbon cables are shorted.
  1. Inspect all sensor wires or ribbon cables for exposed or touching wires. Separate touching wires and replace exposed wires. If pump continues, replace water level sensor.
 Pump leaks at shaft.
  1.  Damaged or defective shaft seal.
  1.  Refer to installer/dealer.
 LED will not operate.
  1.  Light bulb loose in the socket.
  1.  Access light bulb and assure that it is properly installed in the socket.



AirMasseur® Blower System
SYMPTOMS POSSIBLE CAUSES RECOMMENDED ACTION
Blower system won’t operate.
  1. No power to air bath unit.
  2. Blower motor is not plugged in.
  3. Keypad disconnected.
  1. Reset circuit breakers and check GFCI. Check fuses and replace if bad.
  2. Make sure plug is fully inserted into the outlet.
  3. Check and reconnect if necessary.
Blower shut off by itself or before time elapses.
  1. Blower motor overheated and thermal protection device deactivated motor (possibly low voltage).
  2. GFCI tripped.
  1. Check that blower has sufficient ventilation and that the intake
    into the blower is not blocked. Clear and allow motor to cool down. (Check service & wire size.)
  2. Refer to installer/dealer.
Circuit breaker trips repeatedly.
  1. Defective breaker.
  2. Short circuit between bath and blower breaker box.
  3. Other items are connected to the same circuit.
  1. Replace breaker.
  2. Refer to installer/dealer.
  3. Refer to installer/dealer.
Blower does not shut off.
  1. Defective keypad or timer.
  1. Refer to installer/dealer. Replace keypad or control.
Air bath does not function properly
while in the pulse or wave mode (Signature Edition).
  1. Blower speed setting is set too low.
  1. Change to a mid-range air speed setting before switching over to wave or pulse modes.
Standard Edition Purge cycle won’t operate.
  1. Purge cycle was disabled.
  1. Remove power to the bath, either by the circuit breaker or by unplugging and replugging the blower from the supply outlet.

WARRANTY
Jason International, Inc. (Jason), warrants its baths to be free from defects in workmanship and materials as provided in the enclosed Warranty Statement and Warranty validation card.

The pre-addressed warranty registration card MUST be filled out by the purchaser within thirty (30) days from purchase and mailed to Jason International, Inc., in order for the limited warranty to become effective.
 
QUIET DESIGN Enjoy a peaceful bathing experience. MicroSilk® Introducing a revolutionary new type of hydrotherapy. Vivere Brochure Our walk in bath collection, featuring MicroSilk®
Jason International, Inc · 8328 MacArthur Drive · North Little Rock, AR 72118 · USA | Customer Service: 800.255.5766 · Voice: 501.771.4477 · Fax: 501.771.2333
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