Enter zip code:



 

Support

Customer Service: 800.255.5766 Voice: 501.771.4477 Fax: 501.771.2333 Email Us

forma® and Designer Collection MicroSilk® Whirlpool Baths

TROUBLE SHOOTING GUIDE
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.

If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766 with the bath’s Product and Serial numbers before work is started.

FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER

WARNING: Always turn off power at the main electrical service panel when servicing the bath.

MicroSilk®Pump Bath
SYMPTOMS POSSIBLE CAUSES RECOMMENDED ACTION
MicroSilk system fails to operate.
  1. No power to the MicroSilk unit.
  2. Motor is not plugged in.
  3. Touch Control -- insufficient water in bath.
  1. Reset circuit breakers and check GFCI. Check fuses and replace if bad.Check voltage at motor when control is on. If no voltage, the control is defective. If voltage is present, motor is defective.
  2. Make sure plug is fully inserted into the outlet.
  3. Fill bath to recommended level (4" above jets).
Pump operates, but no Micro Bubbles are injected into water.
  1. Venturi clogged.
  2. Float valve not operating
  1. Refer to installer/dealer.
  2. Refer to installer/dealer.
Pump operates, but water is not being pumped.
  1. Suction or discharge blocked.
  2. Suction air leak.(System usually surges)
  1. Remove obstruction.
  2. Make sure connection is tight on suction side of the pump.
Pump does not manually shut off.
  1. Digital or Touch Control defective.
  1. Refer to installer/dealer.
Pump shuts off by itself, or before set time elapses.
  1. Pump motor overheated and thermal protection device deactivated motor. (Possibly low voltage.)
  2. GFCI tripped.
  3. Water level fell below recommended level.
  1. Make sure motor air cooling vents are not blocked, clear and allow motor to cool down. (Check service & wire size.)
  2. Refer to installer/dealer.
  3. Fill to recommended level.
Pump does not turn off after set time elapses.
  1. Wiring error or control problem.
  1. refer to installer/dealer
Pump will not turn off when water is drained from the bath.
  1. Water level sensor wires or ribbon cables are shorted.
  1. Inspect all sensor wires or ribbon cables for exposed or touching wires. Separate touching wires and replace exposed wires. If pump continues, replace water level sensor.
 Pump leaks at shaft.
  1.  Damaged or defective shaft seal.
  1.  refer to installer/dealer.
 LED will not operate.
  1.  Light bulb loose in the socket.
  1.  Access light bulb and assure that it is properly installed in the socket.


Whirlpool Pump System
SYMPTOMS POSSIBLE CAUSES RECOMMENDED ACTION
Pump system won’t start.
  1. No power to the pump unit.
  2. Pump motor is not plugged in.
  3. Insufficient water.
  1. Reset circuit breakers and check GFCI. Check fuses and replace if bad.
  2. Make sure plug is fully inserted into the outlet.
  3. Check and reconnect if necessary.
Pump operates, but no air is
injected into water.
  1. Air valve is closed.
  2. Air line is clogged.
  1. Open air control valves.
  2. Refer to installer/dealer.
Pump operates, but water is not
being pumped.
  1. Suction or discharge blocked.
  2. Suction air leak. (System usually surges.)
  1. Remove obstruction.
  2. Make sure union is tight on suction side of the pump.
  3. Refer to installer/dealer.
Pump does not manually shutoff.
  1. Defective keypad control.
  1. Refer to installer/dealer. Replace keypad or control.
Pump unions leak.
  1. Unions cracked, under-tightened,
    over-tightened, or O-ring is not seated
    properly (possibly pinched).
  1. Refer to installer/dealer. Replace keypad or control.
Pump shuts off by itself before
set time elapses.
  1. Pump motor overheated and thermal
    protection device deactivated motor.
    (Possibly low voltage.)
  2. GFCI tripped.
  3. Water fell below recommended level.
  1. Make sure motor air cooling vents are not blocked. Clear and allow motor
    to cool down. (Check service & wire size.)
  2. Refer to installer /dealer.
  3. Fill to recommended level (2” above jets).
Pump does not turn off after set time elapses.
  1. Pump motor is not plugged in.
  1. Refer to installer/dealer.
Pump will not turn off when water is drained from bath.
  1. Water level sensor wires or ribbon cables are shorted.
  1. Inspect all sensor wires or ribbon cables for exposed or touching wires. Check for objects touching the back of the Signature low water level sensor unit. If problem continues, replace water level sensor unit.
LED light will not operate.
  1. Light bulb is loose in socket.
  1. Access bulb and assure it is properly installed in socket.

WARRANTY
Jason International, Inc. (Jason), warrants its baths to be free from defects in workmanship and materials as provided in the enclosed Warranty Statement and Warranty validation card.

The pre-addressed warranty registration card MUST be filled out by the purchaser within thirty (30) days from purchase and mailed to Jason International, Inc., in order for the limited warranty to become effective.
 
Vivere Brochure Our walk in bath collection, featuring MicroSilk® MicroSilk® Introducing a revolutionary new type of hydrotherapy. QUIET DESIGN Enjoy a peaceful bathing experience.
Jason International, Inc · 8328 MacArthur Drive · North Little Rock, AR 72118 · USA | Customer Service: 800.255.5766 · Voice: 501.771.4477 · Fax: 501.771.2333
©2007 Jason International Inc. All Rights Reserved. | Disclaimer Site Map Contact Us