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Customer Service: 800.255.5766 Voice: 501.771.4477 Fax: 501.771.2333 Email Us

Integrity™ Collection AirMasseur® Baths

TROUBLE SHOOTING GUIDE
If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766 with the bath’s Product and Serial numbers before work is started.

ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.

FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER.

WARNING: Always turn off power at the main electrical service panel when servicing the bath.


AirMasseur® Bath
SYMPTOMS POSSIBLE CAUSES RECOMMENDED ACTION
Air bath system won’t operate.
  1. No power to air bath unit.
  2. Blower motor or control box is not plugged in.
  3. Air switch - plastic air tube disconnected or broken.
  1. Reset circuit breakers and GFCI if it fails to
  2. Make sure plug is fully inserted into the outlet.
  3. Check, reconnect, or replace tubing as necessary.
Blower shuts off by itself or before time elapses.
  1. Blower motor overheated and thermal protection device deactivated motor (possibly low voltage).
  2. GFCI tripped.
  1. Check that the blower has sufficient ventilaortion, and that the intake to the blower is not blocked. Clear and allow the motor to cool down. (Check service & wire size.)
  2. Refer to installer/dealer.
Circuit breaker trips repeatedly.
  1. Defective breaker.
  2. Short circuit between bath and blower breaker box.
  3. Other items are connected to the same circuit.
  1. Change out the breaker.
  2. Refer to installer/dealer.
  3. Refer to installer/dealer.
Blower does not manually shut off.
  1. Defective blower control.
  1. Refer to installer/dealer. Replace blower control. (NOTE: Blower will not manually shut off during the two-minute purge cycle.)
 
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Jason International, Inc · 8328 MacArthur Drive · North Little Rock, AR 72118 · USA | Customer Service: 800.255.5766 · Voice: 501.771.4477 · Fax: 501.771.2333
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