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Customer Service: 800.255.5766 Voice: 501.771.4477 Fax: 501.771.2333 Email Us

Integrity™ Collection Whirlpool Baths

TROUBLE SHOOTING GUIDE
If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766 with the bath’s Product and Serial numbers before work is started.

ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.

FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER.

WARNING: Always turn off power at the main electrical service pane l when servicing the bath.



Whirlpool Bath
SYMPTOMS POSSIBLE CAUSES RECOMMENDED ACTION
Whirlpool system fails to operate.
  1. No power to whirlpool unit.
  2. Not wired correctly.
  3. Air switch — plastic air tube disconnected or broken.
  1. Reset circuit breakers or replace fuses. Check GFCI and reset if tripped.
  2. Make sure power supply is wired correctly into the unit.
  3. Check, reconnect, or replace tubing as necessary.
Pump operates, but no air is injected into water.
  1. Air valve(s) closed.
  2. Line is clogged.
  1. Open air control valve(s).
  2. Refer to installer/dealer.
Pump operates, but water is not being pumped.
  1. Insufficient water level.
  2. Suction or discharge blocked.
  3. Suction air leak. (System usually surges.)
  1. Fill bath to recommended level. Must be at least two (2) inches above the jets.
  2. Remove obstruction.
  3. Make sure union is tight on suction side of pump.
Pump runs, but jets will not operate
  1. Jets are completely or partially closed.
  1. Adjust jets by rotating outer flange.
Pump does not manually shut off.
  1. Wall timer defective.
  2. Air switch — tube disconnected or broken.
  1. Replace wall timer.
  2. Reconnect or replace plastic air tube.
Pump unions leak.
  1. Unions under tightened, overtightened, cracked or O-ring is not seated properly (possibly pinched).
  1. Back off union nut, check and straighten O-ring, replace as necessary, re-tighten. HAND TIGHTEN ONLY !
Pump shuts off by itself.
  1. Pump motor overheated and thermal protection device deactivated motor (possibly low voltage).
  2. GFCI tripped.
  1. Make sure motor air cooling vents are not blocked, clear and allow motor to cool down. (Check service & wire size.)
  2. Refer to installer/dealer.
Pump leaks at shaft.
  1. Damaged or defective shaft seal.
  1. Refer to installer/dealer.
LED light will not operate.
  1. Light bulb is loose in the socket.
  1. Access light bulb and assure it is properly installed.
 
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Jason International, Inc · 8328 MacArthur Drive · North Little Rock, AR 72118 · USA | Customer Service: 800.255.5766 · Voice: 501.771.4477 · Fax: 501.771.2333
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